Thanks to our sparkling ideas and our endless creativity, it is easy to optimize your online presence quickly and for a low cost.
Properly manage your social media, but why? The management of your media and its content is crucial. Your social media influence the perception your current and potential clients have towards your company's image. Everything you publish will directly influence how the consumers see your values, your mission, your products/services quality and, most of all, the one that must never be negelcted, your customer service. Creating eye-catching visual and textual content, using high quality pictures and writing texts without mistakes are the basics. At Agence LB, we work together with our partners of choice and high quality equipment to create publications that will captivate your audience!
- 54% of users use social media to research products and services before buying.
- 63% of clients actually expect companies to offer customer service through their social media and 90% of social media users has connected to a brand or a company before through a chosen platform.
CUSTOMER SERVICE ON SOCIAL MEDIA
Customer service on the different platforms remains in your hands, but we insist on guiding you and giving you the necessary tools to make you fully shine! We install many tools to help you manage your messages and comments in an efficient and proactive way. We can make the best advertisements in the world, but we can agree upon the fact that you will always be your own best advertisement, yes. Your customer service will define how people will see you, so make sure it's in the most positive way! You will do yourself a great service.
Customer service in numbers this time:
- 80% of consumers use social media to interact with brands.
- 60% of clients filling a complaint on social media expect an answer in the following hour.
INTERACT WITH YOUR COMMUNITY WITH MANY TOOLS
On social media, you cannot be afraid of experiencing with everything. A few pictures and videos here, some IGTV there, a bit of Reels over here, a little story from time to time, do not be afraid to do a bit of everything. Your community loves to voice their opinion, polls and question boxes a good ways for you to make them participate. Bond with your community, create a connection with your potential buyers.
- Facebook users are more active on Wednesdays and Thursdays, between 11 AM and 2 PM.
- Your company's Instagram page influences 80% of the decisions of the platform users about purchasing your product or service.
- SHARE RELEVANT CONTENT THAT REPRESENTS YOU
- Your social media represent your company. Its content will directly influence how consumers see your values, your mission, your products/services quality and your customer service. Creating eye-catching visual and textual content, using high quality pictures and writing texts without mistakes are the basics. At Agence LB, we work together with our partners of choice and high quality equipment to create publications that will captivate your audience!
- CUSTOMER SERVICE ON SOCIAL MEDIA
- Though the management of customer service on social media remains in your hands, we install many tools to help you manage your messages and comments. To get advice and tips on how to maintain quality in your service or to learn everything you need about common practices to establish, take a look at the blog segment of our website!
- INTERACT WITH YOUR COMMUNITY THROUGH PROPOSED TOOLS
- On social media, you cannot be afraid of experiencing with everything. The type of content is not limited to pictures and videos publications. Getting to know the tools found on social media such as stories, lives, polls, question boxes, IGTV, reels and much more is essential to really connect with your clients through your different platforms. It's a magic tool to bring your clients closer, but also to create a first connection with potential buyers!
- PARTNERSHIPS WITH INFLUENCERS
- An influencer talking about your products, it's a direct return of your investment! Working with someone active and noticed on social media will make you reach potential clients with explosive effect. By choosing the right people and the right placements, you will automatically see a positive return on your company. Either for promoting in Quebec, Canada or internationally, the LB brigade has the power to build up the best influencer marketing plan to multiply your visibility and earnings!
PROCESS: OUR METHOD
RESEARCH AND ANALYSIS:
IDEAS AND PLANNING:
Following that step, the client has to give the agreed upon content as necessary to continue the project following the dates of the schedule (logos, images, videos, information or any other content demanded beforehand). As soon as they receive the content, the production team can continue on the development